# Client Management

> A sortable client list with custom columns, inline editing, display groups, and quick actions for every account.

Source: https://www.liftedwork.com/features/client-management-statuses-stats
Published: 2026-05-30
Updated: 2026-09-15

## See and Update Every Client at a Glance

The **Client Management** screen lists all your clients in a sortable table. Default columns include client name, portal link, pending milestones, client notes, pending requests, tasks, hours, and invoices. Click any column header to sort. Search by name to find a specific client, or toggle archived clients on or off.

Hover over any count badge (milestones, notes, requests) to see a quick preview of the items without clicking in.

## Custom Columns You Can Edit Inline

Define your own tracking fields in **Settings > Statuses**: blog post quotas, ad budgets, campaign stages, anything you need. These show up as sortable columns alongside the defaults.

Text and number columns are editable right in the table. Click a cell, type the new value, and it saves on blur. Select-type columns show a dropdown. No need to open the client to update a status.

## Display Groups

Save column configurations as **Display Groups** for quick switching. Set up an "Ads View" that shows only budget and campaign status, a "Capacity Check" with hours and tasks, or a "Sales Pipeline" with custom deal stages. Switch between them with one click.

## Time Tracking Per Client

See assigned hours vs. worked hours for each client for the current month. Use the [Dashboard](https://www.liftedwork.com/features/agency-dashboard-software) to drill into hours by person and client.

## Quick Actions From the List

Each column has an inline **+** button to create items without leaving the list:

- **+** on Milestones creates a milestone for that client
- **+** on Client Notes adds a new note
- **+** on Requests creates a request (and you can convert existing requests to tasks directly)
- **+** on Tasks or Hours opens the task creation form
- **+** on Invoices creates an invoice

Add the **Portal** column to get a direct link to each client's portal.

## Frequently asked questions

### What information should an agency track for every client?

Track the account owner, active services, current requests, upcoming milestones, open tasks, hours used, key contacts, and any status that affects delivery. Add custom fields only when someone uses them to make a decision or run a recurring process.

### When should an agency replace its client tracking spreadsheet?

A spreadsheet starts to fail when updates are duplicated, task and time data live elsewhere, or managers cannot tell which value is current. A connected client list is most useful when fields, tasks, requests, and hours update from the work itself.

### Should inactive clients stay in the main client list?

Archive inactive clients so daily views stay focused while their history remains available. Restore an account if work resumes rather than creating a second record and splitting its past activity.