# Task Comments and @Mentions

> Keep the conversation on the work. Comment on tasks, @mention teammates to unblock them, and let AI read the thread for context.

Source: https://www.liftedwork.com/features/task-comments-mentions
Published: 2026-06-10
Updated: 2026-09-15

## The Conversation Belongs on the Work

A question about a task does not belong in a Slack thread that scrolls away by tomorrow. It belongs on the task. Comments live on the work itself, so the context is there when the next person picks it up, this week or next month.

## @Mention to Unblock

@mention a teammate and they get notified with a link straight to the exact task. "Client never sent the logo." "Waiting on copy approval." "Done, here's the draft link." No hunting for which task, which client, or what was being discussed. You jump from the mention to the work.

## SOPs and Guidance Stay Put

Instructions, SOPs, and internal guidance live on the task too, so the person doing the work has what they need without asking. General team coordination has its own chat, kept separate from the work itself, so task threads stay about the task.

## AI Reads It Too

Because the conversation lives on the work, [Lifty](https://www.liftedwork.com/features/lifty-ai-assistant) can use it. It can roll the thread into a client update, summarize what happened, or create the follow-up task to clear a blocker. Set each comment's visibility so clients see what you want them to and internal notes stay internal. See [Task Management](https://www.liftedwork.com/features/task-management-screen-ai-scheduling) for how visibility works across tasks.

## Frequently asked questions

### When should an agency use task comments instead of team chat?

Use task comments for decisions, questions, links, and updates that someone will need when doing or reviewing that work. Use team chat for broader coordination that does not belong to one task.

### Can clients see task comments in Lifted Work?

Comment visibility can be controlled, so the agency can share selected discussion while keeping internal notes private. Check both the task visibility and the comment visibility before writing sensitive internal context.

### How should teams handle unresolved @mentions?

Treat an unresolved mention as a request for a specific response, then resolve it once the question or blocker is handled. Managers can review unresolved mentions on the dashboard to catch work waiting on someone.