Lifted Work Lifted Work

Lifted Work Terms of Service

Last updated: August 11, 2026

Welcome to Lifted Work, Inc. (“Company,” “Lifted Work,” “we,” “us,” or “our”). These Terms of Service (“Terms“) form a binding agreement between Lifted Work and the entity or individual (“Customer,” “you,” or “your“) that creates an account or otherwise uses our web application, mobile application, APIs, or related services (collectively, the “Service“). By accessing or using the Service you agree to be bound by these Terms and by our Privacy Policy (together, the “Agreements“). Where a Data Processing Addendum has been signed between us, it forms part of the Agreements as well.

If you do not agree to all of the Agreements, you may not use the Service.

1   Definitions

Term Meaning
Agency A business entity that registers for the Service in order to manage work on behalf of third‑party Clients.
Client Any end‑customer of an Agency whose data, assets, or workflows are uploaded to, or processed by, the Service.
Authorized User An individual natural person, such as an Agency employee, contractor, or Client contact, provisioned with a login under the Agency’s account.
Customer Data All data, content, files, and Personal Data submitted to the Service by Customer or its Authorized Users.
Personal Data Customer Data that identifies, relates to, or could reasonably be linked to an individual, as defined under applicable privacy law.
AI Features Any functionality that generates or transforms text, images, audio, or code using machine‑learning models operated by Lifted Work or its Sub‑processors.

2   Eligibility & Account Registration

  1. You must be at least 18 years old, or the legal age of majority in your jurisdiction, to create an account.
  2. Agencies are responsible for the acts and omissions of all Authorized Users, including compliance with these Terms and applicable law.
  3. You agree to provide current, complete, and accurate information, and to keep it that way.
  4. You must maintain the confidentiality of all credentials and immediately notify us of any unauthorized use or security incident.

3   Communications & SMS Consent

By creating an account, you consent to receive Service‑related communications (e‑mails, in‑app, and optional SMS) in accordance with our Privacy Policy. Marketing e‑mails require your express opt‑in and include an unsubscribe mechanism. SMS messages (if enabled) require separate written consent and support standard STOP/HELP commands to comply with the Telephone Consumer Protection Act.

4   Subscriptions, Fees & Taxes

  1. Plans & Unit Pricing. Service is offered on tiered subscription plans described on our public Pricing Page. Fees are calculated per‑Client and/or per‑Member according to the active plan and any add‑ons displayed at checkout.
  2. Billing Cycle. Unless stated otherwise, fees are billed in advance on a monthly or annual cycle.
  3. Upgrades & Overages. If usage exceeds plan limits, we may (a) bill overages at the then‑current rates or (b) prompt you to upgrade. Upgrades take effect immediately and are prorated; downgrades apply at the next renewal.
  4. Taxes. Prices are exclusive of any applicable sales, VAT, GST, or similar taxes. You are responsible for remitting taxes unless we are legally required to collect them.
  5. Payment Failure. If automatic payment fails, we will notify you; access may be suspended if payment is not received within 14 days.
  6. Refund Policy. Refunds are governed by the terms of the specific plan, offer, or service you purchased, as stated at the time of purchase. Where a refund period or guarantee was offered in writing, that offer applies. Where no refund term was offered, fees are non‑refundable except as required by law, and where a statutory cooling‑off right exists refunds will be prorated.
  7. Promotions & Pricing Errors. Temporary discounts and promotions (including Free‑Trial pricing) apply only for the period stated. We may correct typographical pricing errors and revoke discounts applied in error without further liability.

5   Free Trials & Beta Features

  1. Free Trials & Promotional Periods. Where we offer a free trial or promotional period, its length and terms are stated at sign‑up. Unless you cancel via the billing portal before it ends, it converts automatically to the selected paid plan.
  2. Beta Features. Beta Features are provided as‑is, without SLA, may change at any time, and may be subject to supplemental terms.

6   Customer Content & License

  1. Ownership. Customer retains all right, title, and interest in Customer Data.
  2. License to Operate the Service. Customer grants Lifted Work a worldwide, non‑exclusive license to host, process, transmit, and display Customer Data solely to provide, secure, and support the Service for Customer.
  3. No Model Training. We do not use Customer Data to train machine‑learning models. Content you send to an AI Feature is sent to the AI providers listed at /subprocessors to return your result, on commercial API terms we select for that purpose.
  4. Sharing Controls. By default Customer Data is private within the Agency account. Agencies may invite Clients or third parties and configure sharing settings.
  5. Responsibility. Customer represents that it has all necessary rights to submit the Customer Data and that doing so will not violate any law or third‑party right.
  6. Client Consent. Customer is responsible for obtaining all necessary consents from Clients whose data is uploaded to or processed by the Service, in compliance with applicable data protection laws, including but not limited to GDPR and CCPA.
  7. Our Materials. Lifted Work owns the Service and everything we bring to it or develop in the course of providing it, including our playbooks, prompts, saved instructions, task and report templates, brand‑guide formats, workflows, methods, and know‑how (“Our Materials”). Nothing in these Terms, and nothing in any professional services we perform, transfers ownership of Our Materials to Customer.
  8. Customer's License to Our Materials. Customer receives a perpetual, non‑exclusive, royalty‑free license to use Our Materials within its own workspace and to deliver work to its own Clients, and that license survives termination of these Terms. Customer may not resell, sublicense, or distribute Our Materials as a product or service offering separate from Customer's own client work.
  9. Deliverables. The output produced for Customer or its Clients, such as a rendered report, a drafted email, an image, or a piece of content, belongs to Customer once produced. The templates, prompts, and instructions that generated it remain Our Materials, licensed as above.
  10. Nothing is Exclusive. We serve many agencies and reuse the same patterns, prompts, templates, and know‑how across them. Nothing we build for or with Customer restricts us from building the same or a similar thing for anyone else, and no engagement is exclusive to a customer, a vertical, or a territory.

7   Data Processing, Security & Privacy

  1. DPA. We process Personal Data as a “processor/service provider” on your instructions. A Data Processing Addendum is available on request; where one has been signed, it governs that processing and prevails over anything inconsistent in these Terms.
  2. Sub‑processors. Current Sub‑processors, including Fly.io (application hosting and logs), Neon (database hosting), Cloudflare (file storage and delivery), Anthropic and OpenAI (AI features), Cloudmersive (malware scanning of uploaded files), Stripe (payments), and Postmark (email delivery), are listed in full at /subprocessors. Customer Data is processed in the United States and in any other region where these Sub‑processors operate. We keep that page current. If you object to a Sub‑processor, tell us, and you may terminate for convenience. If you need a particular cross‑border transfer mechanism, see /dpa.
  3. Security. We maintain administrative, technical, and physical safeguards appropriate to the Service, including encryption in transit and at rest and access controls on internal systems. Our Gmail integration has passed Google’s CASA (Cloud Application Security Assessment) review, which Google requires of applications that access Gmail data.
  4. Breach Notification. We will notify Customer without undue delay after becoming aware of a Personal‑Data Breach affecting Customer Data, with the information available to us at the time.
  5. Retention & Deletion. Upon termination or expiration Customer may export its data. After 30 days we will permanently delete active‑database data and within 90 days delete backups (unless legal retention obligations apply). Security and audit logs, including platform logs from our hosting Sub‑processors, may be retained for up to 365 days for security, fraud‑detection, and compliance purposes before deletion.
  6. Data Portability. While your account is active you can export Customer Data from the Service at any time, in the formats the Service provides.
  7. Your Compliance Obligations. You decide what Personal Data enters the Service and on what legal basis. We provide the processor‑side commitments described in this Section, at /dpa, and in our Privacy Policy so that you can meet your own obligations under laws such as the GDPR and the CCPA.

8   AI Features & Disclaimers

  1. Probabilistic Outputs. AI Features may generate inaccurate or offensive content. Customer is responsible for reviewing and validating all outputs before relying on them.
  2. No Professional Advice. Outputs are provided for informational purposes only and do not constitute legal, financial, or professional advice.
  3. No Results Guarantee. Lifted Work makes no representation that the Service will increase revenue, margins, or productivity or deliver any particular business outcome.
  4. Usage Limits. We may rate‑limit or throttle AI Features to ensure platform stability.
  5. Feedback. Customer may tell us when an AI output is wrong or unhelpful; we may use that feedback to improve our prompts, instructions, and features. We do not use it to train models.

9   Prohibited Uses

Customer and Authorized Users shall not:

  • Violate any applicable law (including export‑control, privacy, and spam laws) using the Service.
  • Upload infringing, defamatory, or harmful content; exploit minors; or engage in harassing behavior.
  • Bypass technical restrictions, probe or scan systems without authorization, introduce malware, or attempt to gain unauthorized access.
  • Use automated means (scrapers, bots) except as expressly permitted by an API agreement.
  • Customer will not upload Protected Health Information (as defined by HIPAA) or other regulated sensitive data without a separate written agreement.

We reserve the right to investigate and suspend or terminate accounts for prohibited conduct and to cooperate with law‑enforcement authorities.

10   Third‑Party Services & Links

The Service may interoperate with third‑party services (e.g., Google Drive, Stripe). Use of any third‑party service is governed solely by that provider’s terms. Lifted Work is not responsible for third‑party services and disclaims all liability arising from their use.

11   Confidentiality

“Confidential Information” means non‑public information disclosed by either party that is marked or reasonably should be understood as confidential. Each party will: (a) use Confidential Information only to perform under these Terms; (b) protect it using at least reasonable care; and (c) not disclose it to third parties except to employees and Sub‑processors who need to know and are bound by confidentiality.

12   Indemnification

Customer shall defend, indemnify, and hold harmless Lifted Work and its officers, directors, and employees from any third‑party claim, damage, or expense (including reasonable attorneys’ fees) arising out of: (a) Customer Data; (b) Customer’s or Authorized Users’ misuse of the Service or violation of law (including failure to obtain required consents from Clients); or (c) any breach of these Terms. Lifted Work will promptly notify Customer of the claim and reasonably cooperate in the defence.

13   Disclaimer of Warranties

THE SERVICE, AI FEATURES, AND BETA FEATURES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” EXCEPT AS EXPRESSLY STATED, LIFTED WORK MAKES NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON‑INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR‑FREE, OR SECURE, OR THAT SCHEDULED MAINTENANCE, FORCE‑MAJEURE EVENTS, OR THIRD‑PARTY OUTAGES WILL BE COUNTED AS DOWNTIME.

14   Limitation of Liability

  1. Cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, LIFTED WORK’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (i) AMOUNTS PAID BY CUSTOMER TO LIFTED WORK FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (ii) US $5,000.
  2. Exclusion of Damages. IN NO EVENT SHALL LIFTED WORK BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR GOODWILL.
  3. Claim Limitation Period. Any claim arising out of these Terms must be filed within one (1) year after the cause of action accrues, or it is permanently barred.

15   Termination & Suspension

  1. These Terms remain in effect until terminated. Customer may terminate at any time via the billing portal. Refunds on termination are governed by Section 4.6.
  2. We may suspend or terminate the Service (a) for material breach after 7 days’ notice if the breach is uncured; (b) immediately for gross misconduct, non‑payment, or if Customer’s use poses an imminent and material security or legal risk.
  3. Sections that by their nature should survive termination (including 6–8, 11–14, 16–23) will survive.

16   Governing Law; Arbitration; Class‑Action Waiver

  1. Law. These Terms are governed by the laws of the State of Florida, USA, without regard to conflict‑of‑laws rules.
  2. Binding Arbitration. Any dispute arising out of or relating to these Terms will be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules in English in Sarasota County, Florida.
  3. Class‑Action Waiver. Disputes must be brought only in an individual capacity; the parties waive any right to participate in a class or collective action.
  4. Opt‑Out. You may opt out of arbitration by sending written notice to legal@liftedwork.com within 30 days of first accepting these Terms.

17   Force Majeure

Neither party shall be liable for failure or delay in performance caused by events beyond its reasonable control, including Internet outages, denial‑of‑service attacks, power failures, governmental action, or natural disasters.

18   Assignment

Lifted Work may assign these Terms in connection with a merger, reorganization, or sale of substantially all assets. Customer may not assign or transfer these Terms, in whole or in part, without Lifted Work’s prior written consent, except to an Affiliate that assumes all obligations.

19   Changes to Service & Terms

We may modify the Service or these Terms. When we change these Terms we update the “Last updated” date at the top of this page, and where a change materially reduces your rights we will also give notice by e‑mail or in‑app message before it takes effect. Continued use after the effective date constitutes acceptance. If you do not accept a change, your remedy is to stop using the Service and cancel.

20   Export Control & Sanctions Compliance

Customer represents that it is not located in, and will not permit Authorized Users to access the Service from, any country embargoed by the U.S., U.K., or EU, and is not on any restricted‑party list.

21   Miscellaneous

  • Entire Agreement. These Terms, the Privacy Policy, and any DPA signed between us constitute the entire agreement and supersede all prior discussions, proposals, and marketing materials.
  • Waiver. Failure to enforce any provision will not constitute a waiver.
  • Severability. If any provision is held unenforceable, the remainder will remain in effect.
  • Publicity right. Customer grants Lifted Work the right to list Customer’s name and logo as a user of the Service, unless Customer opts out in writing.

22   Notices & Contact

Legal notices must be sent by e‑mail to legal@liftedwork.com and by registered mail to: Lifted Work, Inc. 1343 Main Street, Sarasota, FL 34236, USA

For general support please contact support@liftedwork.com.

23 Professional Services

This Section applies if you buy a build, an ongoing operations retainer, or fulfillment work from us (each a “Service Engagement”). The rest of these Terms applies to a Service Engagement as well.

  1. Scope. What we will do is what is described at the time you buy, together with any spec you approve. Anything outside that is a separate engagement, quoted separately.
  2. Timelines. Dates and turnaround times we publish or discuss are targets under normal conditions, not commitments, except where we have given you a specific guarantee in writing. Where such a guarantee applies, the remedy stated in it is your sole and exclusive remedy.
  3. What we need from you. Engagements depend on you supplying access, assets, approvals, and decisions. Any timeline, including a guaranteed one, pauses while we are waiting on you.
  4. Your responsibility for the work. Deliverables are produced for you to review and approve before they reach your Clients. You remain responsible to your Clients for what you send them and for the legal compliance of your own client work, including advertising claims, disclosures, and consents.
  5. Recording. Scoping and review calls may be recorded and transcribed so that we can draft specs and briefs from them. We will say so before recording starts, and you can decline and have us take notes instead.
  6. Our Materials and reuse. Section 6 governs ownership and reuse of the playbooks, prompts, templates, and methods used in an engagement. What we build in your workspace stays yours to use under the license in Section 6, and we remain free to use the same patterns and know‑how for other customers. No engagement is exclusive.
  7. Ending an engagement. Either party may end an ongoing engagement effective at the end of the current billing period. Work already delivered stays in your workspace and stays usable under Section 6.
  8. No results guarantee. Section 8.3 applies to Service Engagements. We do not guarantee advertising performance, rankings, traffic, revenue, or any other business outcome.